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FAQ's & Terms
To see upcoming classes please go to Book Online
When do you run your art classes?
We run children's classes throughout the year.
When do you release dates for holiday classes?
It is best to join our mailing list (top of the website) and follow social media links to get the latest news.
How many children are in the classes and do adults need to attend?
We like to keep classes small. We have a limit of 8 people, but can accommodate 10.
One adult only should accompany children who are attending the Little Artists (under 6's) classes.
In all 6+ classes there is a limit of 8 children per class. Parents are expected to drop off and pick up.
What is provided in classes?
We have aprons and all materials are included.
We have a wash basin so you can even wash hands if they are very messy.
Refreshments:
Please provide a nut free packed lunch for your child if they are attending classes over 2 hours long.
Children are to take home any food wrappings/ food waste.
They are welcome to bring a water bottle for any other classes.
Prosecco/ soft drink is served at all Adult evening classes.
Where is The Art House?
The Art House is situated in Horsell Village, Woking. We have a studio on Horsell Park in a residential area.
We are on Googlemaps. Please follow directions to the studio from your confirmation email.
We are also a 10 min walk from Woking mainline station.
Is there parking available?
Yes, there is parking available and easy access with pushchairs (however, there is shingle on the driveway).
We have a drive in and out policy. No stopping or parking on the road. Parking instructions will be emailed to you when you book a class.
I don't have a car, how do I get to The Art House with public transport?
We are a 10 minute walk (0.5 miles) from Woking station. We are also a 5 minute walk from Horsell Village High Street.
Are you allowed to work with children?
Yes, Geeta & Kay both have a DBS (Disclosure and Barring Service).
How do I pay for a class?
We have an online booking system.
You will also receive a reminder email the day before the class.
Do you acceot childcare vouchers?
No, we do not.
Can I get a refund for a missed class?
A lot of time and expense goes into planning a class.
We do not offer refunds for missed classes. We also require 48 hours notice.
You will receive a reminder email the day before the class to help you remember your class.
Changes, cancellations & refunds
We understand that sometimes you may have booked a class before realising you had a prior engagement. We can move you to another class where available within that week.
As you can understand we have limited slots and if we receive prior notice we can make arrangements to fill those slots.
We do require 48 hours notice to cancel a class.
Unfortunately, we do get charged a non-refundable 3rd party booking fee on the booking system, so a 10% charge is deducted to cover this fee when any refund is issued.
We cannot issue refunds for gift vouchers or Painting Experiences. We can defer to a more suitable time within 6 months of issue.
If a member of staff is ill or needs to cancel the class, we will issue you with a full refund (no cancellation fee will be charged).
Late?
Please make a note of the time of the class when you book. If you are late to collect your child, you will be charged a late fee. Classes run throughout the day and we require time to clean and prepare for the next class. We also only open the doors to the studio 5 mins before group classes commence.
My child has learning difficulties, can they attend a class?
We welcome all children to The Art House.
If your child prefers a smaller class or even 1-1 lesson we will do our best to accommodate.
Every child should have the opportunity to create!
Video Surveillance Notice:
For the safety and security of our customers, staff and property, our premises are monitored by video surveillance. Footage may be recorded and used in accordance with our privacy policy and applicable laws.
We do not tolerate bad behaviour. If your child is disruptive, violent or uses inappropriate words in class we will not allow them back to classes. You will be called to collect your child. We do understand that art classes may not be for everyone.
If you have any further questions, do get in touch.
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